Udemy – ServiceNow GenAI: Leveraging Next-Gen Solutions 2024-5

One of the main focuses of this course is to help you immerse yourself in the GenAI capabilities of ServiceNow. You will learn advanced techniques for creating knowledge base articles using artificial intelligence that will allow you to efficiently collect and share knowledge within your organization. Additionally, you’ll discover how to use artificial intelligence to optimize workflows, improve service delivery, and accelerate problem resolution in ServiceNow. With a combination of hands-on demonstrations, hands-on exercises and real-world examples, this course will provide you with the skills and knowledge you need to take your service management practices to the next level.

What you’ll learn in the ServiceNow GenAI: Deploying Next Generation Solutions course

• Understanding the principles of generative artificial intelligence and its applications in the ServiceNow platform
• Learn how to integrate and customize AI tools to meet specific business needs and optimize ServiceNow workflows
• Develop skills in designing and deploying innovative AI-based solutions to drive continuous improvement in ServiceNow environments
• Gain expertise in using GenAI ServiceNow to create and curate knowledge base articles, enhance automation capabilities and user satisfaction

Who is this course suitable for?

• ServiceNow administrators
• ServiceNow developers
• IT support staff
• IT managers
• Anyone who wants to learn more about how Gen AI can be used to improve ITSM processes.

Installation guide

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