Udemy – Mastering ServiceNow Admin&Development From Beginner to Pro 2024-8

What you will learn in the course Mastering ServiceNow Admin&Development From Beginner to Pro

• Introduction to ServiceNow
• Overview of the ServiceNow platform
• Navigation in the user interface
• Understanding of ServiceNow architecture and components
• Key concepts: tables, forms, lists, records
• Manage ServiceNow
• User Management: Manage users, groups and roles
• Data Management: Tables, Fields and Relationships
• Form customization: designing and customizing forms
• UI policies and business rules: ensuring data integrity and business logic
• Data Import: Data Import Sets, Data Sources, and Data Transformations
• Notifications: Email notifications and alerts
• Service catalog and request management
• Workflow and approvals
• Reports and dashboards
• ServiceNow development
• Scripting in ServiceNow: An Introduction to Client Scripts, Business Rules, and Scripting Include
• Glide APIs: Using GlideRecord, GlideForm, and GlideUser
• UI actions and UI macros
• Building and managing applications: custom applications, application scope and development best practices
• Information Technology Service Management (ITSM)
• Incident management, problem management, change management, knowledge management
• Scheduled jobs and background scripts
• Flow Designer: Create flows and actions, subflows
• Coding standards and practices
• Best management and development practices
• Agile development in ServiceNow
• Hands-on projects: Developing and managing ServiceNow applications
• Real-world use cases for problem solving
• End-to-end development of ServiceNow applications

This course is suitable for people who

• IT specialists
• System administrators
• Business analysts
• Developers
• Managers and leaders of IT teams
• ServiceNow professionals of the future
• Front end developers

Installation guide

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